An ignored anomaly becomes an incident
On a Shopify shop, an unmonitored theme, a conflicting app or an update nobody followed first causes only a minor nuisance. Without regular checks, these small signals build up until they are hard to diagnose, or even trigger a major incident that requires a full restore. Preventive maintenance exists to catch these anomalies before they pile up.
Who is it for?
Shopify merchants without an in-house developer.
Live shops that need ongoing technical follow-up.
Merchants who want a named technical contact, with a monthly slot rather than permanent availability.
A predictable scope, without unlimited availability
This service is designed for Shopify shops whose day-to-day running is already stable. It groups regular checks, small fixes and monitoring of technical changes in a framework defined in advance. The aim is to stop minor anomalies from building up until they are hard to diagnose, without turning the package into on-call cover, on-demand support or day-to-day running of the shop.
The initial audit documents the theme, active apps, available access and the points that need particular attention. A shop that already has a major incident, fragile custom development or an unknown technical history may need a separate upgrade before follow-up starts.
Each request is assessed for its impact and the time needed. Work that fits the monthly volume is scheduled at times agreed with you. A new feature, an emergency, a complex conflict between apps or anything beyond the scope is estimated separately before any work. This limit protects both the shop and the client against hasty or poorly framed changes.
Everything is done remotely, whatever country your business is in.
What the base price includes
Two monthly options:
Essential maintenance: 2 hours of work per month.
Enhanced maintenance: 4 hours of work per month.
Beyond the included time: billed by the hour, at the rate stated in the quote.
The starting price is shown at the top of this page; the price of the Enhanced option is on the pricing page or in your quote. Both options include:
Scheduled technical checks of the shop.
Monitoring of changes likely to affect the theme or installed apps.
Minor fixes to the theme, configuration or apps, within the included time.
A monthly report with recommendations.
Work is scheduled, not handled as it comes in. Requests are grouped and carried out in the agreed monthly slot, which is what keeps the price predictable. A genuine emergency remains possible, but it falls outside the package and is billed separately.
How the service runs
Initial audit: technical review of the shop.
Set-up: configuration of the scheduled technical checks.
Maintenance: monthly follow-up, fixes and optimisation.
Reporting: monthly report of work done and recommendations.
Deliverables
Scheduled technical checks in place.
Monitoring of changes to Shopify, the theme and installed apps.
A monthly activity report.
Included working time, scheduled at agreed times.
Frequently asked questions
Does this package cover WooCommerce? No. WooCommerce requires more maintenance work (WordPress and plugin updates, server security, backups). WooCommerce maintenance is quoted separately, according to the scope.
What happens in the event of a major incident? The package covers routine maintenance within the included time. Major incidents (compromised site, full restore, emergency migration) are billed separately, on quote.
How much working time is included? The Essential option includes 2 hours per month, the Enhanced option 4 hours. Beyond that, work is billed by the hour, at a rate deliberately higher than the cost of an hour included in the Enhanced option: if your needs regularly exceed the volume you subscribed to, moving up an option should always cost less than paying for overruns. Time used is shown in the monthly report, so you never discover an overrun after the fact.
Can I contact you at any time? No, and that is deliberate. Requests are grouped and handled in the agreed monthly slot. That is what keeps the price predictable rather than charging for permanent availability. Holidays and unavailability are announced in advance. The package includes no on-call cover, no continuous support and no response-time commitment.
Does the package include an availability or performance guarantee? No. The package is not an availability commitment (SLA) or a performance guarantee. OKTAN Agency is not responsible for malfunctions caused by Shopify itself or by third-party apps installed on the shop.